Shipping policy
Shipping Policy
At Arvono, we are committed to providing a smooth and reliable shipping experience for every customer.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Please note that orders are not processed or shipped on weekends or public holidays. During high-volume periods, promotions, or holidays, processing times may be slightly delayed.
Shipping Time
Estimated delivery time:
United States: 7–15 business days
Canada: 8–18 business days
Australia: 8–18 business days
United Kingdom: 7–15 business days
European countries: 8–18 business days
Other international regions: 10–25 business days
Delivery times are estimates only and may vary depending on the destination, customs clearance, local carrier delays, weather conditions, or other factors beyond our control.
Shipping Fee
We offer free standard shipping on qualifying orders.
Shipping fees, if applicable, will be calculated and displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 72 hours to update after the package has been shipped. If your tracking number does not show updates immediately, please allow some time for the carrier system to refresh.
You can track your order through the tracking link provided in your email or by contacting our support team.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
If you entered the wrong address, please contact us as soon as possible at support@arvono.shop. We will do our best to update the address before the order is shipped.
Once an order has been shipped, we are unable to change the shipping address or redirect the package.
Lost, Delayed, or Stolen Packages
Arvono is not responsible for delays caused by carriers, customs, incorrect addresses, or circumstances outside our control.
If your package appears to be delayed, lost, or marked as delivered but you have not received it, please contact us at support@arvono.shop. We will help you check the tracking information and work with the carrier when possible.
For packages marked as delivered, customers are encouraged to check with family members, neighbors, building management, or the local carrier before contacting us.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on your country or region.
These charges are not included in the product price or shipping fee and are the responsibility of the customer if required by local authorities.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us within 24 hours after placing the order.
Once the order has been processed or shipped, we may not be able to cancel or modify it.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
Email: support@arvono.shop
We will be happy to assist you.